Refund and Returns and Exchange Policy 1
Refund and Returns and Exchange Policy
At First Trade, your satisfaction is our priority. Please read the following policy carefully to understand your rights regarding refunds, returns, and exchanges.
🔁 Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, the product must:
Be unused, in its original condition, and the original packaging.
Include proof of purchase (receipt, invoice, or order confirmation).
❌ Non-Returnable Items
Certain items are not eligible for return:
Gift cards
Downloadable or digital products
Personal care or intimate items
Perishable goods (e.g., food, flowers)
Hazardous materials or flammable liquids/gases
💸 Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.
If approved, the refund will be processed to your original method of payment within 5-10 business days.
Shipping costs are non-refundable.
🔄 Exchanges
We only replace items if they are defective or damaged. If you wish to exchange an item for the same product, don’t hesitate to get in touch with us at:
📧 info@firsttrade-store.com
🎁 Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, a gift credit will be issued once we receive the returned item.
🚚 Return Shipping
Please send your return to:
📦 72 Gameat Al Dewal Al Arabeya, Giza – Egypt
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
First Trade is not responsible for lost or undelivered return shipments.
- Visit at https://bosta.ai
⏳ Refund Delays
Haven’t received your refund?
Check your bank account or card statement again.
Contact your bank or card issuer.
If the issue persists, email us at info@firsttrade-store.com
📞 Need Help?
If you have any questions regarding refunds or returns, don’t hesitate to reach out to our support team at:
📧 info@firsttrade-store.com
✅ Return Policy URL (for Google Merchant Center)
